Refund policy

Refund policy

Returns Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Items not in original condition, damaged or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company — it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at info@allerguard.eu.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@allerguard.eu and send your item to:

MvG Consult ApS Afd. AllerGuard
Fædresmindevej 4
5250 Odense SV
Denmark

Gifts If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Warranty

All products on our website made solely from the AllerGuard material come with a 10 year manufacturer warranty, and we will replace or repair products that are faulty.

All our products made from cotton come with a 1 year manufacturer warranty.

Shipping To return your product, you should mail your product to:

MvG Consult ApS Afd. AllerGuard
Fædresmindevej 4
5250 Odense SV
Denmark

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should always use a trackable shipping service. We don't guarantee that we will receive your returned item.